Frequently Asked Questions
Everything you need to know about finding your signature scent.
Are your fragrances 100% authentic?
Yes, every fragrance sold on Fragrance One is 100% authentic. We source our products directly from authorized distributors and the original perfume houses to ensure premium quality.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for those who need their scent sooner.
What is your return policy for opened perfumes?
Due to the nature of beauty products, we can only accept returns on unopened and sealed items within 30 days of purchase. We recommend purchasing our discovery sets or sample sizes before committing to a full bottle.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Please note that international orders may be subject to customs fees and longer transit times depending on the destination.
How should I store my perfume to ensure it lasts?
To preserve the integrity of the scent, store your bottles in a cool, dark place away from direct sunlight and humidity. Avoid keeping them in the bathroom as temperature fluctuations can break down the fragrance oils.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.