Returns & Exchanges
At Fragrance One, we want you to find your signature scent with complete confidence. If you are not entirely satisfied with your purchase, we offer a 30-day return window for unopened and gently used products.
Initiate Your Request
Visit our online Returns Portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack the fragrance in its original box with all protective padding to ensure it arrives safely at our warehouse.
Ship the Product
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality team inspects the returned bottle, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing